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KYC (Know your customer) process
'KYC' is the process of a business identifying and verifying the identity of all investors.
What should I do if I have a problem filling the KYC form?
If you have any problem with our form you can contact our support team by email or by chat. KYC Verification Tutorial English
What are the KYC process steps?
Step 1: Create a customer profile Step 2: Automatic KYC verification (no intervention required) Step 3: Video call Step 4: Digital Signature
What I need to do, if I want to invest between 5.000 and 100.000 EUR?
For invest between 5000 and 100.000 EUR your personal data, information about the beneficial owner and the origin of the assets of your ICO investment are required by law. You will need 2. level video verifications with an electronic copy of your identity card or passport that you will need to send. You will be asked to view this document during the video call. In working days you can usually either schedule a video call or resume the call immediately if an agent is available. During weekends an
I have not received an invitation for my video call.
You have to book the appointment yourself. Once you selected a date and time, you will receive a confirmation email with a login link. Please note that CBFS is operating in Swiss time zone. A conversion to your local timezone is applied automatically and reflected in the confirmation email you receive.
Why can’t I do the KYC in person?
We solely support a remote identification via video.
I do not speak any of the languages you offer. How is it possible to do the video identification anyway?
You may ask someone to translate for you (e.g. a relative). Both of you must be present in the video call.
Depends controll on the level of investment?
We use 3 categories for required types of control: 1.Light - invest < 5000 EUR (without Video verification) 2. Normal - invest ≤ 5000 (video verification) < 100.000 EUR, 3. Extended - invest ≤ 100.000 EUR KYC Verification Tutorial English
Can someone else do the video call for me?
No. You do have to do it by yourself.
Important steps in Investor Panel
IMPORTANT STEPS FOR INVESTOR PANEL Please find below the process outline of the newly implemented “LOCK PROCEDURE”: Investor panel Registration Click the link provided in the respective popup window eKYC profile page will be opened with your prefilled unchangeable Email address Fill in all profile information Click on “save and proceed” button API message “done” is provided to 4Art backend Dashboard will be “locked” and then you cannot change payment method and payment
Why do I have to do the video call?
We must identify you by seeing if you are, in fact, the same person that you stated to be. Additionally, we do have to ask you some questions to verify your identity in order to be compliant to given regulatory requirements.
How do I change my profile information?
You can change your profile information by entering your profile and clicking on “settings”.
What I need to do, when I want to invest 100.000 EUR and more?
For invest of 100.000 EUR and more your personal data, information about the beneficial owner and the origin of the assets of your ICO investment are required by law. You will need 3. level video and KYC assessment verification. You will need a electronic copy of your identity card or passport that you will need to send. KYC verification: Your ID document is automatically compared with your profile data. The form "Declaration of the identity of the beneficial owner (A)" will be submitted to you
Should I submit both of address proof if my Correspondence & permanent addresses are not the same?
If the correspondence & permanent addresses different, then applicant has to submit residence /correspondence address. Copies of both addresses. In the application form the applicant should select the option for specific proof of address submitted by him/her.
What shall I do if I do not receive a text message?
As the telecom network providers cannot guarantee a global delivery of text messages, depending on your location it is possible that you do not receive a text message. Please check and update your phone number first. You can find a respective link below the window to enter your confirmation code. If this doesn’t help either, please contact us via live chat or email. We will configure you for manual signature and send you an email with the respective form to sign handwritten and reply a scanned
When is the last day I can identify myself?
Please contact us via live chat or email email@example.com to ask for your specific deadline.
Why did I get rejected?
You can be rejected for various reasons (to figure out the failure the agent must check ICO service dashboard). The most common reasons are: • the profile information does not match the uploaded document • the ID document cannot be found on the European Council PRADO list • the MRZ code on the bottom of the ID document is not visible or readable.
Where can I see my KYC status?
Please check your dashboard to check for your KYC status.
How long does the whole verification process take?
For LIGHT category (amount smaller than 5.000 EUR) it takes only few seconds in business hours. For other categories the client will be alerted during three business days.
Can I do the video call with my phone?
Unfortunately, this is not possible at this time. The KYC is available for desktops and/or notebooks.
Why can’t I use my ID / Passport / Driver’s License?
According to the FINMA rules, we accept all ID documents presented on the European Council list (PRADO). However, driver’s licenses are never accepted.
Is there a charge I need to pay to get myself KYC Compliant?
Online KYC is done free of cost.
Can I see whole form on the end?
You will be able to download or print your completed KYC as PDF document.
I have technical issues with the video call. What can I do now?
We recommend using google chrome. Additionally, please delete your browser cache and cookies. If you are not using google chrome, please update your flash player add-on prior the video call.
How will I know the form is complete?
You will be alerted that your form is complete. You will be informed that the KYC check is being processed and you will receive a notification by email. KYC Verification Tutorial English
How long do I have to wait for a text message?
We recommend waiting not more than 10 minutes.
How can I prepare myself for the video call?
Please check your camera and microphone prior the call. There is a dedicated test-page available prior your scheduled video identification. Additionally, please make sure you have your ID document (ID/passport) ready. Note that it needs to be the same document that you uploaded in your profile.
What is it KYC?
'KYC' Know your customer 'KYC' is the process of a business identifying and verifying the identity of all investors. Your personal data, information about the beneficial owner and the origin of the assets of your investment are required by law.
Who needs to get KYC compliant?
Investors who want to make an investment must complete the KYC process.
Why is KYC important?
This helps us to manage risks.
Which languages are supported?
You can choose English, German, Spanish, Italian or French language.
What contents KYC?
KYC is composed of client identification form and video recordings (video is required only for Normal end Extended clients).
How is KYC going?
You fill in KYC form and verificate your mobile number. If you invest amount smaller than 5.000 EUR the process is done and you will received a confirmation letter by e-mail in few seconds. If you will invest more than 5.000 EUR, than you will continue on video verification with our agent. You will receive a confirmation letter within three business days after the video verification. KYC Verification - Video Tutorial
Which documents will I need for video verification?
You will need digital photo of your valid ID or Passport. The document can´t be expired. You will be asked to view this document during the video call. Our representative will ask you a few questions to verify your identity. If necessary, you can also use the chat function for communication. KYC Verification Tutorial English
What I have to do, if I want to invest less then 5000 EUR?
You fill in KYC form and verificate your mobile number. If you invest amount smaller than 5.000 EUR the process is done and you will receive a confirmation letter by e-mail in few seconds. KYC Verification Tutorial English